Orders and Returns

Orders

All orders are subject to a from AU$12.5 shipping fee within Australia.

New Zealand shipping is available at the rate of $25.

International shipping is available at the rate of AU$45.

We do not currently sell ByK Bikes from the ByK Bikes website online in Australia. For more information please contact our customer service team on sales@bykbikes.com

If you would like to buy a ByK Bike outside of Australia, please contact your local distributor

Estimated Dispatch and Shipping Times

Orders are usually dispatched within 5 working days from date of order, if in stock. Delivery times can vary depending on the goods ordered, and the delivery location.

Please email us at sales@bykbikes.com if you have any questions.

Returns

If you purchased a product direct from the ByK Bikes website, our returns policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we are unable to offer you a refund or exchange.

For faulty, incorrectly supplied or damaged items, original and return delivery costs will be borne by us. Should you be returning items for any other reason, you will be responsible for delivery costs.

If you purchased a ByK product from a third party supplier such as a retailer, agent or distributor, you MUST contact and liaise with them direct for the return or refund of any products, and you will be responsible for abiding by the third partie’s terms and conditions.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer if you purchased it from a ByK Distributor, Retailer or Agent.

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Any item that is returned more than 30 days after delivery.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Sale items (if applicable)

Both sale and regular priced items may be refunded.

Exchanges & Shipping (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@bykbikes.com and we will confirm the applicable return address for your location.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Online Returns

If you purchased an item online from the ByK Bikes website it can be returned to us. Please following these instructions to do so:

Contact our customer service team at sales@bykbikes.com to provide all necessary details as outlined below. We will provide you with a returns process to follow.

The following information is required to process an online return:

Your order number as it appears on the top of your order confirmation email
Your name and address
A description of the issue with the item that you are returning
Whether you would prefer a refund or exchange